State Farm® Insurance Agent Diana Lockmiller
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Penny Clark
December 30, 2025
5
out of
5
rating by Penny Clark
"I was searching for cheaper full coverage and decided to answer a message of a quote from State Farm that was definitely what I was aiming for.! Cole gave me a quote I couldn't refuse, answered all my questions, helped me understand my quote and made my overall experience one of peace of mind and calm. Thank you Cole for all you do! Happy New Year! 😊"
We responded:
"Thank you, Penny, for sharing your experience! I'm delighted that Cole was able to provide you with a quote that met your needs and that he made the process smooth and reassuring. Your satisfaction is our priority. Wishing you a wonderful New Year! Let us know if there's anything else we can assist you with."
Brandon Silvey
December 29, 2025
5
out of
5
rating by Brandon Silvey
"I had an excellent experience working with Reggie at State Farm. He made the entire process of switching car insurance simple, fast, and stress-free. Not only did he take the time to explain everything clearly, but he also managed to save me over $200 a month compared to what I was paying before. Reggie was professional, knowledgeable, and genuinely cared about finding the best coverage for my situation—not just selling a policy. If you’re looking for an agent who actually looks out for you and your wallet, I highly recommend Reggie. Switching was 100% worth it."
We responded:
"Thank you, Brandon, for sharing your experience! I'm happy to hear that Reggie made the process of switching insurance so smooth and beneficial for you. It's great to know he was able to find the best coverage while saving you money. We appreciate your recommendation and are here for any future insurance needs you might have. Let us know if there's anything else we can assist with!"
Christie Hensler
December 23, 2025
1
out of
5
rating by Christie Hensler
"After three years with this State Farm agency, we've finally moved all of our policies elsewhere due to consistently poor communication and customer service. When we first signed up, we worked with Cole, who was excellent and attentive. However, after that initial experience, we could never get past the front desk staff to speak with anyone knowledgeable. For three years, whenever our rates increased or we had questions, we received vague answers or were simply brushed off. The final straw came when I inquired about adding my daughter to our car insurance. I was given a dismissive response that they couldn't provide rates until she had her license. Frustrated by the ongoing lack of service, I found another agent in the area who not only provided superior customer service but also beat State Farm's rates. We attempted to keep our umbrella policy with this agency since the rate was competitive. Despite being told it would remain active, they canceled it anyway. After multiple calls and emails from both my husband and me, they agreed to reinstate it and quoted us around $212 (up from $178 due to adding our daughter). Two weeks later, when the policy was finally reinstated, we discovered the bill was nearly $500—more than double what we were quoted. When we called for an explanation, we received the same runaround: inconsistent information, promised callbacks that led nowhere, and excuses about "rates going up 65% across the board." We could never reach Diana, the actual agent, and the staff who answered couldn't provide straight answers. We ultimately canceled the umbrella policy as well. The amount of time and energy we've wasted on phone calls, emails, and chasing down what should be straightforward is absurd. At this point, they should be paying us for all the hours we've spent trying to get basic customer service. This pattern of miscommunication, broken promises, and inaccessibility defined our entire experience with this agency. We weren't even leaving for better rates initially—we left because we needed an agent who would communicate clearly, value us as customers, and actually be available when we needed them. There are many excellent State Farm agents in our area. Unfortunately, this is not one of them. Save yourself the frustration and find an agency that respects your time and business."
We responded:
"Christie, I’m truly sorry to hear about your experience. It’s concerning to learn about the communication issues and service challenges you faced. Your feedback is important, and I want to address these concerns to improve our service. Please feel free to reach out directly if you’d like to discuss this further. Thank you for bringing this to my attention."
Jay Khamar
December 18, 2025
5
out of
5
rating by Jay Khamar
"Ariana was great to work with, very responsive & thorough in her work. Highly recommended if you’re shopping for an insurance in Alabama!"
We responded:
"Thank you, Jay! I'm happy to hear that Ariana provided you with responsive and thorough service. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
israel ibiwoye
December 15, 2025
5
out of
5
rating by israel ibiwoye
"Reggie was very knowledgeable and helpful in getting me a great rate on my car insurance"
We responded:
"Thank you, Israel! I'm happy to hear that Reggie was able to assist you effectively and secure a great rate for your car insurance. Our team is dedicated to providing knowledgeable and helpful service. If you have any more questions or need further assistance, feel free to reach out!"
andre jacobs
December 9, 2025
5
out of
5
rating by andre jacobs
"Quick and easy!!"
We responded:
"Thank you, Andre! I'm glad you found the process quick and easy. If you have any more questions or need assistance, feel free to reach out anytime. Thanks for choosing us!"
J J
December 4, 2025
5
out of
5
rating by J J
"This is a great office to get car insurance. Everyone is friendly, professional, and helpful. If you are from a different state choose this office you'll be thankful."
We responded:
"Hey, J J! Thanks for letting us know about your experience with our office. We’re glad our team was friendly and helpful while assisting with your car and homeowners insurance. It means a lot that you’d recommend us to someone moving from another state, and we appreciate you sharing your feedback."
Tamara Pollard
December 4, 2025
5
out of
5
rating by Tamara Pollard
"My husband had such a great experience working with Autumn for a much better deal on our insurance package! She was so helpful and patient, and answered all of our questions, plus some that we didn’t know we should ask!"
We responded:
"Thank you, Tamara! I'm glad to hear that Autumn was able to assist your husband with a better insurance package. Her helpfulness and patience are truly appreciated. If you have any more questions or need further assistance, feel free to reach out anytime!"
Howard Pollard
December 4, 2025
5
out of
5
rating by Howard Pollard
"Autumn was very helpful and knowledgeable in getting us setup with a new policy. If she hadn't gone in to detail about what the normal policy covers I could have taken a big loss, because I wasn't informed of such with my previous provider. Thankfully everything I need covered will now be taken care of...and for a cheaper rate! A+"
We responded:
"Thank you, Howard! I'm happy to hear that Autumn was able to assist you effectively and provide the detailed information you needed. It's great to know that you're now covered comprehensively and at a better rate. If you have any more questions or need further assistance, feel free to reach out anytime!"
Danielle Conners
November 29, 2025
5
out of
5
rating by Danielle Conners
"Cole was a pleasure to work with. He answered all of my questions fast regarding my auto insurance. I would recommend using him to anybody!"
We responded:
"Thank you, Danielle! I'm happy to hear that Cole was able to assist you quickly with your insurance questions. Your recommendation means a lot to us. If you need anything else, feel free to reach out!"
dluu le
November 26, 2025
5
out of
5
rating by dluu le
"Great service highly recommend!"
We responded:
"Thank you for your recommendation! I'm happy to know you received great service. If you ever need assistance, feel free to reach out. Thanks for choosing us!"
April Nova Scipio
November 26, 2025
5
out of
5
rating by April Nova Scipio
"Wonderful customer service! My agent Ariana was super knowledgeable and made my state to state transfer super smooth. I highly recommend this State Farm Office!"
We responded:
"Thank you, April Nicole, for your fantastic review! I'm so happy to hear that Ariana provided you with knowledgeable service and made your state-to-state transfer smooth. We appreciate your recommendation and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Francisco Daal
November 24, 2025
5
out of
5
rating by Francisco Daal
"Excellent service, good explanation, patience and empathy"
We responded:
"Thank you, Francisco! I'm happy to know you appreciated the service, explanations, and the patience and empathy shown by our team. Your feedback means a lot to us. If you ever need anything else, feel free to reach out!"
Wes Wallace
November 21, 2025
5
out of
5
rating by Wes Wallace
"Great experience transferring my existing insurance from out of state to Alabama. Very friendly and made the transaction simple!"
We responded:
"Thank you, Wes! I'm happy to hear that your experience transferring your insurance to Alabama was smooth and friendly. Our team is dedicated to making the process as simple as possible. Let us know if there's anything else we can assist you with!"
Emma Kate Mefford
November 20, 2025
5
out of
5
rating by Emma Kate Mefford
"Reggie was extremely helpful, polite, and efficient. He was quick and got us a very affordable plan!"
We responded:
"Emma Kate, thank you for your wonderful feedback! I'm happy to hear that Reggie provided you with such helpful and efficient service. We're committed to offering affordable plans and excellent customer care. Let us know if there's anything else we can assist you with!"
Ahna Chinery
November 20, 2025
5
out of
5
rating by Ahna Chinery
"Reggie was very helpful and helped me pick an affordable plan fast"
We responded:
"Thank you, Ahna! I'm happy to hear that Reggie was able to assist you in finding an affordable plan quickly. Our team is dedicated to providing efficient and helpful service. If you have any more questions or need further assistance, feel free to reach out!"
Karen G
November 18, 2025
5
out of
5
rating by Karen G
"Working with Aubrey Rosene has truly been the most pleasant experience! She followed up with me after our last conversation, bundled my insurance, and saved me some money in the process! She loves her role dealing with insurance and is quite knowledgeable. After several conversations, she’s like a friend!"
We responded:
"Thank you, Karen! I'm so happy to hear about your positive experience with Aubrey. It's wonderful to know she made the process enjoyable and beneficial for you. Our team is dedicated to providing knowledgeable and friendly service. If you need anything else, feel free to reach out!"
Bridget Arrington
November 15, 2025
5
out of
5
rating by Bridget Arrington
"Ariana did a fantastic job communicating with us during the quote process."
We responded:
"Thank you, Bridget! I'm happy to hear that Ariana provided excellent communication during your quote process. Our team is dedicated to offering top-notch service. If you need anything else, feel free to reach out!"
Jordan Horvath
November 12, 2025
5
out of
5
rating by Jordan Horvath
"Kirsten helped me save over $2K across home and auto for more coverage. Super simple process, very insightful and helpful."
We responded:
"Thank you, Jordan! I'm happy to hear that Kirsten was able to assist you in saving money while increasing your coverage. It's wonderful to know the process was smooth and insightful for you. If you have any more questions or need further assistance, feel free to reach out anytime!"
A M
November 8, 2025
5
out of
5
rating by A M
"Aubrey was fantastic and getting my home and vehicle switched over to State Farm. She made things easy and done in 30 minutes."
We responded:
"Thank you, A M! I'm happy to hear that Aubrey made the transition to State Farm smooth and efficient for you. Our team is dedicated to providing quick and easy service. If you need anything else, feel free to reach out!"
Mark McGill
November 6, 2025
5
out of
5
rating by Mark McGill
"Outstanding cooperation from Nicky Darby. She was very helpful, patient and professional."
We responded:
"Hey, Mark! Thanks so much for sharing that. We’re happy to hear Nicky provided such helpful and professional support during your experience. We appreciate you taking the time to let us know!"
mackenzie paxson
November 5, 2025
5
out of
5
rating by mackenzie paxson
"Cole was extremely helpful, personable, and made me feel comfortable with switching and bundling to save on my home/auto insurance. I feel very confident and comfortable being able to reach out to him if i have any questions or concerns regarding my new home and the insurance coverage I now have."
We responded:
"Thank you, Mackenzie! I'm happy to hear that Cole was able to assist you so effectively and make you feel at ease with your insurance decisions. It's great to know you feel confident reaching out with any questions. We're here whenever you need us!"
Shayla Nations
October 29, 2025
5
out of
5
rating by Shayla Nations
"Aubrey has been working with me on a life insurance policy that I will be purchasing the beginning of next year. She is the sweetest lady, and so knowledgeable about her job. She's gone above and beyond to answer all my questions. Thank you Aubrey!"
We responded:
"Thank you, Shayla! I'm so happy to hear about your positive experience with Aubrey. She truly is dedicated to providing excellent service and ensuring all your questions are answered. We appreciate your trust in us for your life insurance needs. If there's anything else you need, feel free to reach out!"
Kayla Sanders
October 29, 2025
5
out of
5
rating by Kayla Sanders
"Cole was extremely helpful in helping me understand my quote and bundling my car and renters insurance! I was recommended to this specific agent's office by coworker and I'm super thankful to know about them now so I can recommend them to others!"
We responded:
"Thank you, Kayla! I'm happy to hear that Cole was able to assist you with your insurance needs. We appreciate your recommendation and are grateful to have you as part of our community. If you need anything else, feel free to reach out!"
Catherine Nurek
October 25, 2025
5
out of
5
rating by Catherine Nurek
"Kirstin provided expert service that went above and beyond what I was expecting. Not only did she show a level of patience and understanding when reaching out to me and during my appointment with her, but she broke down the policy details for me in a way that I was able to understand so I could get the coverage I needed. I am now saving over 300/mo with moving my assets from Allstate to Statefarm. I truly appreciate the time and attention I have received from Statefarm. Thank you!"
We responded:
"Thank you, Catherine, for sharing your experience! I'm happy to hear that Kirstin provided such exceptional service and helped you understand your policy details. It's wonderful that you're now saving significantly each month. We truly appreciate your trust in us and are here for any future needs. Let us know if there's anything else we can assist you with!"